Welcome to Invictus Grand, a private chauffeur and limousine service. These Terms & Conditions apply to the use of our website and to chauffeur transportation services arranged through Invictus Grand.

By submitting a booking request or using our services, you acknowledge and agree to these Terms & Conditions.

1. About Our Services

Invictus Grand provides private chauffeur and limousine transportation services, including:

Airport transfers
Business chauffeur services
Private chauffeur services
Long-distance transfers
International transfers
Hourly chauffeur services
Event transportation
Group and V-Class transfers

Services are subject to vehicle availability, route requirements and confirmation by Invictus Grand.

2. Booking Requests

Bookings can be requested through our website, telephone, email or WhatsApp.

A booking request submitted through the website does not automatically constitute a confirmed booking.

A journey is considered confirmed only after Invictus Grand has accepted the request and provided the relevant booking confirmation.

Customers should provide accurate information, including:

Full name
Contact details
Pickup location
Destination
Date and time
Number of passengers
Luggage requirements
Selected vehicle
Flight number, where applicable
Any additional requirements

Customers are responsible for ensuring that the information provided is complete and accurate.

3. Prices and Quotations

Predefined routes and prices displayed on the website are provided for the relevant vehicle and journey type.

Prices may vary depending on the selected route, vehicle, journey requirements and other applicable circumstances.

If a requested destination or journey is not listed, customers may request an individual quotation.

A custom quotation is subject to confirmation by Invictus Grand.

Important: Website prices and route information may be updated from time to time.

4. Vehicle Selection

Customers may request a Mercedes-Benz S-Class, Mercedes-Benz V-Class or another available vehicle where applicable.

Vehicle availability is not guaranteed until the booking has been confirmed.

The vehicle provided may be subject to availability and operational requirements.

5. Pickup and Journey Times

Customers should provide accurate pickup details and arrive at the agreed pickup location at the scheduled time.

For airport transfers, customers should provide their flight number where applicable so that the journey can be coordinated appropriately.

Any special pickup instructions should be communicated in advance.

6. Flight Delays

Where a flight number has been provided for an airport transfer, Invictus Grand may use the information to coordinate the pickup.

Customers should provide the correct flight information when making the booking.

The applicable waiting-time arrangements for delayed flights will be communicated or agreed as part of the booking where necessary.

7. Changes to a Booking

Customers should contact Invictus Grand as soon as possible if they need to change:

Pickup location
Destination
Date
Time
Number of passengers
Vehicle
Journey type
Additional requirements

Changes are subject to availability and may affect the agreed price.

8. Cancellation

Cancellation conditions depend on the type of booking and the agreed service terms.

Any applicable cancellation deadlines or charges will be communicated to the customer at the time of booking or quotation.

Cancellation policy: [Insert approved cancellation policy]

9. Waiting Time and No-Show

Applicable waiting-time and no-show conditions may vary depending on the type of journey, particularly for airport transfers.

The applicable waiting period and any associated charges should be confirmed with Invictus Grand before finalising the booking.

Waiting-time policy: [Insert approved policy]

No-show policy: [Insert approved policy]

10. Passenger and Luggage Requirements

Customers are responsible for providing accurate information about the number of passengers and amount of luggage.

The selected vehicle must be suitable for the number of passengers and luggage being transported.

Invictus Grand reserves the right to recommend or require an alternative vehicle where the requested vehicle cannot safely accommodate the passengers or luggage.

11. Passenger Conduct

Passengers are expected to behave respectfully and responsibly during the journey.

Passengers must comply with applicable safety requirements and the reasonable instructions of the chauffeur.

Smoking, excessive consumption of alcohol, illegal activities or behaviour that creates a safety risk may not be permitted inside the vehicle.

12. Vehicle Care

Customers may be held responsible for damage to the vehicle caused intentionally or through inappropriate or negligent behaviour by the passenger, subject to applicable law.

Any applicable cleaning, repair or damage charges will be communicated to the customer where relevant.

13. Route Changes and Additional Stops

The agreed journey should follow the route and destinations confirmed at the time of booking.

Additional stops, waiting periods or changes to the journey may be subject to availability and additional charges.

Customers should request route changes as early as possible.

14. International Journeys

International transfers may be arranged between Switzerland and selected destinations in Europe.

Customers are responsible for ensuring that they have the necessary travel documents, identification and permissions required for their journey.

Invictus Grand is not responsible for a passenger’s failure to meet immigration, border or travel requirements.

15. Payment

Available payment methods and payment requirements will be communicated during the booking process or included in the applicable quotation.

Accepted payment methods: [Insert approved payment methods]

Where advance payment or a deposit is required, the booking may only be confirmed after the required payment has been received.

16. Service Availability

All journeys are subject to vehicle and chauffeur availability.

Invictus Grand will make reasonable efforts to provide the confirmed service but may be unable to fulfil a booking due to circumstances beyond its reasonable control.

Where possible, we will communicate any significant changes to the customer as soon as reasonably practicable.

17. Delays and Circumstances Beyond Our Control

Invictus Grand is not responsible for delays caused by circumstances outside reasonable control, including traffic congestion, road closures, accidents, severe weather, border delays, public emergencies or other unforeseen events.

Where possible, reasonable steps will be taken to minimise disruption to the customer’s journey.

18. Website Information

We aim to keep the information on our website accurate and up to date.

However, route information, prices, vehicle availability, images, specifications and service details may change without prior notice.

Website images are intended to represent the style and type of service offered and may not always represent the exact vehicle assigned to a particular booking.

19. Privacy

Personal information provided through the website or during the booking process is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for information about how personal data is collected and processed.

20. Intellectual Property

Unless otherwise stated, the content of the Invictus Grand website, including text, branding, graphics, images and other materials, is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed or used commercially without appropriate permission.

21. Limitation of Liability

To the extent permitted by applicable law, Invictus Grand shall not be responsible for losses arising from circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

22. Complaints and Customer Support

If you have a concern regarding a journey or our services, please contact Invictus Grand as soon as possible.

We will review the matter and aim to resolve legitimate concerns professionally and fairly.

Email: [invictusgrand@gmail.com]
Phone: [+41 78 607 13 07]

23. Changes to These Terms

Invictus Grand may update these Terms & Conditions from time to time to reflect changes to our services, booking procedures or applicable requirements.

The latest version will be published on this page together with the relevant update date.

24. Applicable Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable to Invictus Grand’s place of business in Switzerland, subject to any mandatory legal provisions that may apply.

Applicable law: [Insert approved Swiss canton / legal wording]

Place of jurisdiction: [Insert approved jurisdiction]

25. Contact Information

Invictus Grand
Private Chauffeur & Limousine Service
[Company Address]
[Postal Code, City, Switzerland]

Phone: +41 78 607 13 07

Email: invictusgrand@gmail.com

Website: invictusgrand.ch